/ politica de retur
Table of Contents
The Customer has the right to rescind the sales contract within 30 days without cause.
The right of rescission expires 30 days of the day on which the Customer came into possession of the products or a third party specified by the Customer and other than the carrier came into possession of the product.
To exercise the right of rescission, the Customer must submit a clear notice of rescission to Wooba using one of the following channels:
– by post to: Wooba Deco SRL, BLV Iuliu Maniu 11A, Bl D3, sc. 7, cam 3, S 6, Bucharest, Romania
– by e-mail to: firstname.lastname@example.org
– by filling in and submitting the online form available in contact page.
Please note! Each of the notice submission methods is admissible and they are all equally effective. Wooba recommends the online form available in the Contact page only because it is an easy and quick method.
To make sure that the rescission deadline is adhered to, it is enough for the Customer to send the notice on exercising their right to rescind the contract before the expiry of the rescission deadline.
In the event of sales contract rescission, Wooba refunds all the received payments to the Customer, including the costs of delivering a product without undue delay, and in no case later than 14 days after the date when Wooba received the Customer’s notice on exercising their right to rescind the sales contract.
The refund shall be made using the same payment channel as was used by the Customer in the original transaction, unless the Customer has explicitly agreed to another solution. In any case, the Customer will bear no charges connected with that refund.
Wooba may withhold the refund until it receives the product back or until the Customer provides a proof of sending the product back, whichever takes place first.
Products shall be sent to the following address: Bucharest, Romania, BLV Iuliu Maniu 11A, bl D3, sc. 7, cam 3, without undue delay, and in no case later than 14 days after the date when the Customer informed Wooba about exercising their right to rescind the sales contract. The deadline is met if the Customer sends the products before the expiry of the 14-day time limit.
The Customer will be liable for diminished value of the product resulting from its being used otherwise than as necessary to determine the nature, features and functioning of the product.